Behind the wave of e-commerce is a little known secret: As much as a third of all online sales go back, according to the consulting firm Kurt Salmon commercial. And the tide of goods flowing again to retailers is increasing. Shipper UPS United Parcel Service Inc. 0.61% returns expected to jump 15% this season last year, making a significant and growing cost for retailers. The stakes get even higher during the holidays when volume spikes return. So this year, the chains are digging through past transactions to eliminate those that become chronic, the buyers of the train to make better decisions or stop buyer’s remorse.
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